Polityka zwrotu kosztów

We put great care into what we do and we also care about our сustomers! If you are not 100% satisfied with your purchase, simply contact us within 14 days.We'll refund the full cost of the item minus shipping costs. 

Our policy lasts 14 days after delivery. If 14 days have gone by since your purchase has been delivered, unfortunately we can’t offer you a refund or exchange. 

To file a complaint, follow the steps below:

1. Complaint/Return
If you find your purchase to be not quite right for you, please email us to info@vallinicraft.com quoting your order number. We will then send you the return address and instructions. Please note that order shipping costs and import fees are non-refundable.

2. Returning the product
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging including the invoice.  

Please pack the package so that it doesn't get damaged during transport and send it to us.

3. Shipping
The product should be sent to the following address:

Evatex Oksana Oleshchuk
ul Poezji 17A
05-077 Warsaw, Poland
Tel: +48698969541
E-mail: info@vallinicraft.com

As soon as we receive the shipment (item + receipt/invoice), we will refund the amount to your account. This may take up to 7 business days.

Please note, the following items are excluded from returns:
Products with individual sizes, personalized products (embossed or engraved) are customised products and therefore are not available for exchange or return.