Polityka zwrotu kosztów

1. Complaint/return

You do not need to provide a reason. Please simply send us an email at info@vallinileather.eu with the subject line: "return of order no. …", including the bank transfer details to which we should send the refund.

2. Returning the product

When submitting a complaint/return, please send back the product together with all its accessories and a copy of the invoice/receipt.

Please pack the parcel in a way that prevents the goods from being damaged during transport and send it to us by courier. Please do not send parcels via Poczta Polska due to previous negative experiences with the local post office branch.

3. Shipping

The returned product should be sent to the following address:

Oksana Oleshchuk

ul. Poezji 17A

05-077 Warsaw, Poland

Tel: +48 692 698 127

info@vallinileather.eu

As soon as we receive the parcel — the product + receipt/invoice — we will refund the amount to your account. This may take up to 7 business days.

In the case of returning the entire order, we refund the product value + the cost of the cheapest delivery option to the customer.

Personalized products, as well as products made or modified to order, are not eligible for return.

The cost of return shipping is covered by the buyer.